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Microsoft testing out new Xbox One refund service

April 13, 2017 — by Manish "Trigger-Happy" Rajesh0

Nice one Microsoft!

You know how Steam has a handy refund feature that lets you refund games that are less than two weeks old which you haven’t played for more than two hours? Would be nice if other platforms offered a similar service too, right? Well, Microsoft has heard your pleas and are testing out an Xbox One refund service.

The Xbox One refund service is currently only available to alpha testers so there’s a chance that it might not make it to the public. We really hope it does though. If the refund service does go live, Xbox One users will be able to refund any games they purchase digitally that are less than two weeks old and have less than two hours of play time.

xbox one refund

The news was discovered on Reddit, where members of the Xbox Insider Program had posted about it. A comment by Reddit user “theory_of_work” goes on to mention the conditions that need to met in order to initiate a refund. The game has to have been purchased within the last 14 days and have less than 2 hours of play time across all accounts. DLC/season passes/addons will not be eligible for refunds.

Microsoft says that they’re just testing the service with the Insider Program for now and have nothing more to say in regards to whether or not it was going to be open to the public.

Here’s their statement:
“We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability. Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share.”

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Manish "Trigger-Happy" Rajesh

If he's not gaming, he's... no wait he's always gaming.

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